> For the complete documentation index, see [llms.txt](https://clearquote-van-fleets.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://clearquote-van-fleets.gitbook.io/docs/admin-functionality/auto-emailer-configuration/damage-alert-email-notification.md).
# Damage Alert Email Notification
#### **Email Notifications:**
Configured **Admin** users will automatically receive email notifications when damage is detected.
There are three types of email notifications:
* **New Damage Found** – \
Sent when new damage is detected in the latest inspection on exact date where the damage occurred.
* **Damage Identified in a Previous Inspection as new**\
Sent when the system later confirms damage that was missed during an earlier inspection. Although the notification is sent on the current date, the email links to the inspection where the damage **first occurred**, ensuring the damage is recorded against its original inspection.
* **Daily Missed Minor Damage Report:**\
In some cases, an existing damage may only be identified during a later inspection because it was not clearly visible during the initial inspection or was missed by the model. In such situations, a separate **consolidated email** will be sent with a **CSV file** indicating that a pre-existing damage has been identified, along with the **inspection details and link**.
This helps maintain an accurate **damage history** and clearly distinguishes between **new damages** and **previously existing damages**.
**FAQ:**
1. **What are the different types of damage notifications?**\
\
a. **New damage found for vehicle \[X]** - \
New damage detected in the latest inspection of a vehicle
b. **New damage in an older inspection of vehicle \[X]** - \
Damage tied to a specific, known past inspection date.
c. Daily Missed Minor Damage Report - \
Minor damage now identified whose exact origin can't be pinpointed to any previous inspections
**2. Why did I receive a delayed damage alert for an inspection from a while ago?**
Due to system limitations and image quality constraints (damage not clearly visible in the original inspections - it may be obscured by reflections, lighting, the angle the image was captured from, or the nature of the damage itself) the damage may not have been identified at first occurrence.
When a later inspection surfaces that damage clearly and is identified, and if it can be reliably traced back to the original inspection where it first occurred, we notify you so there's a complete record.
3\. **Why are damages missed?**\
In general if the damage is clearly visible in an image, it is likely to get picked up by AI (accuracy of which we constantly work on improving). There are instances where the damage is not visible in the image - either due to size, lighting conditions, reflections, other limitations in mobile phone imaging. Hence they may not get identified at all.
\
**4. Why are we receiving notifications for “Missed minor damage”?**\
Some fleet owners have expressed they would like to get notified of all damages in their fleet irrespective even if the origin of the damage is unknown. This also keeps the vehicle history accurate (all issues are recorded in “Vehicle Issues” page).
