> For the complete documentation index, see [llms.txt](https://clearquote-van-fleets.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://clearquote-van-fleets.gitbook.io/docs/admin-functionality/breaking-down-the-new-damage.md).
# Breaking Down the New Damage
## How do I know when new damage has been detected on a vehicle?
On the Web Dashboard home page, locate the Alerts section . This widget displays the total number of inspections containing new damages. To see the specific new damages, simply click the arrow icon to view the related inspections.
You can view the details by clicking on it to open the inspection information.
#### **Email Notifications:**
Configured **Admin** users will automatically receive email notifications when damage is detected.
There are two types of email notifications:
* **New Damage Found** – Sent when new damage is detected in the latest inspection.
* **Damage Identified in a Previous Inspection** – Sent when the system later confirms damage that was missed during an earlier inspection. Although the notification is sent on the current date, the email links to the inspection where the damage **first occurred**, ensuring the damage is recorded against its original inspection.
## How do I identify who caused the new damage?
To identify who caused the new damage, click on the inspection where the damage is identified. You will be able to view both the previous driver’s name and the current inspection driver’s name for comparison.
## How do I verify new damage on a vehicle?
When you select a damage, a popup will display the current inspection images along with the highlighted damage area, as well as images from previous inspections.
This helps in clearly identifying whether the damage is new or existing.
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### How to Update a New Damage to Existing or No Damage?
Admins can reclassify a newly detected damage as **Existing** or mark it as **No Damage**.
Click the icon next to the damage entry.
Select either **Existing** or **No Damage** from the options.
## How to Update a Existing Damage to New or No Damage?
Admins can reclassify a newly detected damage as **Existing** or mark it as **No Damage**.
Click the icon next to the damage entry.
Select either **Existing** or **No Damage** from the options.
## What should I do if the AI misses a new instance of damage?
If the AI does not automatically identify new damage, you can record it manually:
Step 1: In the Comparison section of the inspection, select the affected panel and click Add Damage to enter full image view.
Step 2: Click the plus (+) icon and draw a box around the damage area.
Step 3: Click the check (✔) icon to save the box.
Step 4: Select the Panel and Damage Type from the dropdown menus.
Step 5: Click Confirm and Go Back to successfully record the manual entry as new damage.
Step 6: The New damage will be registered and will appear in the comparison section.
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