> For the complete documentation index, see [llms.txt](https://clearquote-van-fleets.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://clearquote-van-fleets.gitbook.io/docs/faqs.md).
# FAQ's
### How can ClearQuote help me manage my fleet of vans?
ClearQuote will provide access to their app to the ones that maintain the fleet and the ones who drive the vehicle as well.
The app will allow the drivers to:
1. Capture images of the vehicle (real-time panel detection services)
2. Perform daily checks and ensure that the vehicle is road legal
3. Answer checklist questions to keep a record of the manual inspection conducted
4. Perform vehicle inspection during low- and no-internet conditions
CQ allows the fleet admins to do the following:
1. View all the reports of inspection conducted on each vehicle
2. View the "New" damage report of their fleet
3. View and edit estimates of all the damage repairs according to country-specific labor rates
4. Get instant alerts/emails when a new damage or a safety audit failure happens
5. Receive daily/weekly/monthly reports of regarding their fleet
6. Maintain a driver-vehicle route to ensure that all vehicles are inspected before they get on the road
7. Manage all the damages and defects of the fleet in one place and set repair dates, estimates, work orders and repairer information
8. Manage users and vehicles as they change according to seasons and needs of the organisation.
9. View the "delta" of any two inspection of a vehicle to ensure a rented vehicle is returned in the same state as it was received
10. View the analytics of your fleet operations, damage analysis and driver participation on a daily basis
### How can I receive alerts in the event of an accident?
To ensure immediate awareness of incidents, we can implement a dedicated accident check inspection type.
How it works:
* On-Site Reporting: Drivers complete this specialised inspection directly at the scene of the incident.
* Instant Notifications: Upon submission, the system automatically dispatches real-time alerts to your pre-configured email recipients.
* Rapid Response: This allows your management team to stay informed and take necessary action the moment an accident is reported.
### How can I download the inspection report as a PDF and send it via email?
Select the inspection you want to download or share.
* Use the icons in the inspection report to **download the PDF**, **share via email**, or **copy/share the link.**
* Select the required sections using the available checkbox options; the selected sections will be included in the downloaded report.
* When emailing the report, enter the **recipient’s email address.**
This helps in quickly sharing or downloading the report as needed.
### What should I do if I can’t access images from an older inspection?
Images from inspections older than **6 months** may not be directly accessible. If you need these images, please contact our team with the **inspection details**.
Once requested, we will initiate the retrieval process, which typically takes **up to 24 hours**.
### How can I edit the registration number/VIN?
Admins can edit vehicle details such as make, model, and fuel type; however, the **registration number cannot be edited** from the platform and will appear greyed out.
To update the registration number, please contact our support team with the required details.
**Note:** While adding a new registration number, please ensure it is entered correctly without spaces in between. This helps avoid issues when capturing the license plate automatically instead of entering it manually.
### **Why does this inspection show as incomplete?**
An inspection may appear as incomplete due to the following reasons:
* The user may have **aborted the inspection** or exited the app before completing it.
* All required images must be captured, and checklist questions must be filled; if the checklist is not completed, the inspection will still be treated as incomplete.
* Even if all images were captured, the inspection can still show as incomplete if the user left the app **before all images were uploaded**, often due to low internet connectivity.
In such cases, it is recommended to **wait until all images are fully uploaded** to ensure the inspection is completed successfully
### **What should I do if I forgot my password?**
Use the **Forgot Password** option on the login page. Enter your **registered email ID**, and a reset link will be sent to your email to update your password.
**Note**: If no email ID is registered, please reach out to your admin. They can help set a new password, or contact our support team on your behalf to have it set up and shared with you.
### Will I receive notifications again for a damage once it is marked as repaired or not to be repaired?
Once a damage is marked as **repaired** (i.e., the damage is actually fixed), you will not receive further notifications for it. If a damage is marked as **not to be repaired**, it will also not be notified again as new damage.\
You can still view these damages in the **Issues** page by applying the relevant status filters (Repaired / Not to be Repaired).
### Why was the damage detected later but linked to an earlier inspection?
ClearQuote continuously analyses inspection images to improve damage identification. If a damage is not clearly visible during the first inspection due to image quality, lighting, angle, or other factors, it may be detected in a later inspection when it becomes more visible. In such cases, ClearQuote links the damage back to the earliest inspection where it can be confirmed.
### Why is image quality important for inspections?
Clear images allow ClearQuote to accurately analyse vehicle condition and identify potential damages. Poor-quality images may affect damage detection accuracy.
### Does ClearQuote monitor vehicle condition over time?
Yes, ClearQuote maintains inspection history, allowing fleet teams to track changes in vehicle condition and identify newly reported damages.
### What should I do if I accidentally inspect the wrong vehicle?
If an inspection was completed on the wrong vehicle, please contact the ClearQuote Support team as soon as possible. Share the inspection details along with the correct Reg No/Vehicle No/ VIN. We'll verify the information and guide you through the next steps to ensure the inspection is associated with the correct vehicle.
### Why is my latest inspection not visible in the dashboard yet?
Inspections are typically available in the dashboard shortly after they are completed. If your inspection is not visible, it may still be processing or waiting to sync due to poor network connection.
### Why did I receive a damage alert after the inspection was completed?
Damage alerts may be triggered when the system identifies new damage during processing. The alert will be generated once the damage has been confirmed by the system.
### Why is the inspection not moving to the next step after capturing images?
Please ensure all required images and checklist items are completed. If the issue continues, contact ClearQuote Support with the inspection details.
### Can I update existing driver schedules without removing current assignments?
Yes, schedule updates can be added without deleting existing assignments.
### Can I upload schedules for future dates?
Yes, future-dated schedules can be uploaded and managed.
