> For the complete documentation index, see [llms.txt](https://clearquote-van-fleets.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://clearquote-van-fleets.gitbook.io/docs/inspecting-a-vehicle.md).
# Inspecting a vehicle
Follow the steps below to complete a vehicle inspection using the mobile app.
#### Step 1: Log in to the App
Open the inspection app and log in using your **User ID** and **Password**.
#### Step 2: Start a New Inspection
On the home screen, tap “**Create Inspection**” to start a new vehicle inspection.
#### Step 3: Enter Vehicle Details
* Type the **first few characters** of the license plate and select the correct vehicle from the **dropdown list**.
* OR tap the **camera icon** to quickly scan the license plate.
* Tap **Next**.
* Turn the toggle on to use offline mode if connectivity is poor.
* Based on the license plate number, the **vehicle make and model will be automatically prefilled**.
* Select the **type of inspection** based on your requirement.
* Tap **Next** to continue.
#### Step 4: Capture Vehicle Images
Capture images of the vehicle as guided on the screen.
* Align the vehicle with the **overlay/wireframe guide** displayed on the screen.
* When the vehicle is aligned correctly, the **overlay turns green** and the image is **captured automatically**.
* Tap the **flash icon** to turn on the flashlight if lighting conditions are poor.
* The **number of images captured** will appear in the **bottom-right corner**.
Ensure the vehicle is properly aligned before capturing each image.
#### Step 5: Complete the Checklist
* Fill out the **inspection checklist**.
* Tap **“Save”** once all items are completed.
A **confirmation screen** will appear once the inspection has been successfully submitted.
If the image uploads take longer, a **timer will appear before the inspection is automatically submitted**.
After the timer finishes, any remaining uploads will **continue in the background**.
⚠️ **Do not close the app until all uploads are completed.**
***
### Best Practices for Capturing Images
To ensure a successful inspection:
* Make sure the **vehicle is fully visible within the overlay frame**.
* Capture images in **good lighting conditions** whenever possible.
* Avoid **blurred images** by keeping the phone steady.
* Ensure **no objects are blocking the vehicle** (people, tools, other vehicles).
* Keep a **proper distance** from the vehicle to match the overlay frame.
Following these practices helps ensure the inspection is processed correctly.
### Minimum Device Requirements
Your device must meet the **minimum configuration required to run the ClearQuote inspection app**.
**Supported operating systems:**
* **Android:** Version 13 or above
* **iOS:** Version 17 or above
**Recommended devices:**
* **iPhone 11 or newer**
* Android devices supporting **Android 13+** with a **12 MP or higher main camera**
### Troubleshooting
#### Camera does not capture automatically
* Make sure the **vehicle is aligned correctly with the overlay**.
* Wait until the **overlay turns green** before moving the device.
#### Images are uploading slowly
* Ensure you have a **stable internet connection**.
* If uploads take longer, the app will **continue uploading images in the background**.
⚠️ Do not close the app while uploads are in progress.
#### License plate not found in the dropdown
* Check if the **license plate number is entered correctly**.
* If still not found contact Fleet Admin to add vehicle.
***
Walk-through of a vehicle inspection using the ClearQuote App.
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